Alarm System Reference, Manuals & Troubleshooting
System Manuals
Below you will find reference manuals for the most common alarm systems we install and service. If you cannot find your system manual, please contact our office.
Troubleshooting Guide
My alarm is beeping — what does it mean?
A beeping alarm panel usually indicates a low battery, AC power loss, or a zone fault. Check your keypad display for a trouble indicator. If you cannot resolve the issue, call our office at 604-552-5523.
I triggered a false alarm — what should I do?
Disarm your system immediately using your code. If the alarm has already been transmitted to our monitoring centre, call our False Alarm line at 604-659-5523 and provide your verbal password to cancel the dispatch.
I forgot my alarm code — what should I do?
Contact our office at 604-552-5523 during business hours (Monday–Friday, 8:30am–4:00pm) and we will assist you in resetting your code.
My keypad shows "No AC" — what does this mean?
"No AC" means your alarm system has lost its main power supply and is running on battery backup. Check that the transformer is plugged in and that the outlet has power. If the issue persists, contact us.
How do I test my alarm system?
Call our monitoring centre at 604-552-5523 to place your system in test mode before triggering any zones. This prevents a false dispatch. After testing, call again to take the system out of test mode.
Need more help? Call us at 604-552-5523 or email [email protected]. Our office is open Monday–Friday, 8:30am–4:00pm.